Refund policy
All Sales Final - With a Few Important Exceptions
Because every item on USA Handmade is crafted by an independent maker and often made to order, all sales are considered final. This is to ensure the safety, quality, and integrity of handmade goods—once an item leaves a maker, we can’t guarantee it’s returned in original condition.
However, we always want you to be thrilled with your purchase!
We will gladly offer a refund, replacement, or store credit in these situations:
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Your order arrives damaged or defective
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The wrong item is received
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Your order is incomplete (missing items)
If you experience any of the above, please email us at hello@usahandmade.co within 7 days of delivery with your order number, description of the issue, and photos if possible. We’ll work with you and the maker to resolve things quickly.
Exceptions & Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Jewelry and wearable items
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Beauty, bath, and personal care products
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Perishable goods (food, flowers, plants)
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Custom or personalized items
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Items marked as final sale or discounted
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Gift cards
If you’re unsure if your item is eligible, just ask—we’re happy to help clarify before you purchase.
Damages & Issues
Please inspect your order upon arrival. If there’s a problem, let us know right away so we can make it right. (We require notification within 7 days of delivery for all damage or order errors.)
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason, provided the item is unused, unworn, and in original packaging. (Exclusions above may still apply.)
Questions?
We’re here to help—email hello@usahandmade.co anytime with questions about your order.